DuPage County Citizen Reporter App
Welcome to Citizen Reporter
You report, we respond.
Use this Guide to learn more about DuPage County's Citizen Reporter app.

Learn more

Features

Do you have road or waterway issues in your community? DuPage County's Stormwater Management and Division of Transportation want to know about it! Use our Citizen Reporter app to take pictures and submit issues to the County, or browse for existing reports, vote-up, comment and post pictures on reports made by other citizen reporters.

For roadway reports, were working with other jurisdictions to coordinate reporting efforts and make sure your concerns are addressed, regardless of the jurisdiction the report location falls within. See the FAQ for a list of participating roadway authorities.

How it Works

The lifecyle of a Citizen Report


  • user reports

    #1

    Citizen Reports an Issue

    Currently, Roadway and Waterway related reports from the public are being accepted by the County. Those respective programs, DuPage Division of Transportation and DuPage Stormwater Management Division, will review* incoming reports within 1 to 2 working days.

    *While Roadway-related issues typically have a shorter life-cycle from incoming report to completion, Waterway issues typically take more time to address and are often incorporated into Waterway Planning efforts.

  • county review

    #2

    DuPage County Review

    County Transportation and Stormwater Management staff review the content and location of each incoming report.

    For Roadway Reports, we will notify participating* Roadway Authorities if it is determined the issue is outside the County's Jurisdiction. We'll also let the User know if their Report is being forwarded to a participating Roadway Authority.

    * Not all Roadway Authorities within DuPage County are participating in the County's Citizen Reporter app at this time. See the FAQ for a list of participating agencies

  • authority email

    #3

    Crews Dispatched to Fix Issues

    After staff review incoming Reports, our various County crews are notified and dispatched to address the issues in the field.

  • user email

    #4

    Mission Accomplished

    Once DuDOT crews address the reported issue, we'll send an email to the User about the completed Report, and we'll update the report status in the app.

    Although Stormwater reports are primarily for planning purposes, you can always check back on the status of your report by logging in at any time.

  • Thanks
    for
    Reporting!

FAQ



General Questions

Reports can be submitted anonymously, although if you choose to use a social media account, you will be able to easily access your submitted Reports under the "My Reports" link in the app. Regardless of how you login, we will keep you updated on the status of the report if you submit provide us your Email in the "Email" section of the Report.

By default, newly submitted Reports will not be visible to the public. Please allow us 1 to 2 business days to review your Report before we make it publicly viewable.

In general, Reports will be removed from our site once they have been completed, determined to not be in the County's jurisdictional authority, or once they are forwarded to a participating jurisdiction (for Roadway Reports only).

The E-mail address you provide will be used to contact you with automatic updates regarding the status of the Report(s) you've submitted. If the report you submitted is not in our jurisdiction, we will share your email with the participating jurisdiction when we send that Jurisdiction your report information.


Waterway Reporter
DuPage County Stormater Division

If you have an immediate concern that requires a response, such as a spill, full stream blockage with overbank flooding, illicit discharge or construction site runoff, please contact Dupage County Stormwater Management directly at (630)407-6673 / stormwatermgmt@dupageco.org or your local municipality.

Waterway related issues that can be reported include:
  • Stream Blockage
  • Sediment
  • Streambank Erosion
  • Water Quality Issues
  • Illegal Dumping
  • Garbage
  • Other

The intent of the Waterway Reporter is to collect water quality impairments or concerns for the purpose of identifying water quality practices or projects for watershed planning efforts. However, you can check the status of your report by logging into the app. Immediate concerns will be addressed by applicable crews, and, when completed, the status will be updated.


Roadway Reporter
DuPage County Division of Transportation

Please contact the DuPage County Division of Transportation at (630)407-6920 between the hours of 6:00 am and 2:30 pm. If your roadway issue needs immediate attention outside of these hours, please contact the Sheriff's office at (630)407-2000.

Roadway Reports are broken into two categories, "Road and Trail Reports" and "Signal and Signage Reports".

Road and Trail Reports:
  • Pothole
  • Tree Trimming
  • Water/Flooding
  • Pavement Condition
  • Animal/Debris Pickup
  • Other

Signal and Signage Reports:
  • Timing Issues
  • Damaged or Missing
  • Signal Color Outage
  • Signals Flashing
  • Other/Suggestions

DuPage Division of Transportation will review all Roadway Reports submitted through Citizen Reporter. Staff will first review the content of the report, including the location being reported. If the location is within the County's Right of Way, we will notify our crews about the issue and take action to correct the issue. We'll send you an email when the County Crews have completed your report.

We are working with other jurisdictions to coordinate reporting efforts and to make sure your concerns are addressed, regardless of jurisdiction. Our system will send out automated notifications to both the participating roadway authority and the User that submitted the report, ensuring that all parties are kept in the loop.

Participating Authorities: If the report is located within a jurisdiction of a participating roadway authority, we will forward the correct agency your Report information including your email address, the location of the reported issue, report issue type, and any details you included in the report. An automated email from the County is also sent to the User, letting the user know that the County has forwarded their Report to the correct Roadway Authority.

Non-Participating Authorities: An automated email will also be sent to the User if the Report was submitted within a non-participating jurisdiction. Feel free to forward the automated email you receive from DuPage County to the non-participating jurisdiction, as it will contain information about your report, including a link to a map that shows the location of your reported issue.

What other roadway authorities are participating in DuPage County's Citizen Reporter?

Did you know there are over 40 different roadway authorities within DuPage County alone? We are doing our best to coordinate efforts with the various municipalities, townships, state authorities, and others to make this a truly cooperative effort for residents of DuPage County.

List of Participating Roadway Authorities
  • City of Elmhurst
  • City of West Chicago
  • City of Wheaton
  • Village of Carol Stream
  • Village of Hanover Park
  • Village of Villa Park
  • Bloomingdale Township
  • York Township

All we need from participating agencies is an email address that will receive our automated emails. When a report is determined to be within your jurisdiction, you'll receive an email that contains web link to a map that shows the location of the report, report details, and the Citizen's email address that reported the issue.

Email us today to get started!

GISapps@dupageco.org

Get Started

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Watch a brief video about how to use DuPage County's Citizen Reporter app